Contact Center Analytics Market Next Big Thing : Major Giants Verint Systems, Mitel Networks, Enghouse Interactive

Advance Market Analytics published a new research publication on Contact Center Analytics Market Insights, to 2026″ with 232 pages and enriched with self-explained Tables and charts in presentable format. In the Study you will find new evolving Trends, Drivers, Restraints, Opportunities generated by targeting market associated stakeholders. The growth of the Contact Center Analytics market was mainly driven by the increasing R&D spending across the world.

Some of the key players profiled in the study are:

Cisco Systems,  Inc. (United States), Genpact Limited (Bermuda), Verint Systems Inc. (United States), 8X8 Inc. (United States), Genesys (United States), Oracle Corporation (United States), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (United States).

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Scope of the Report of Contact Center Analytics
Contact center analytics helps to provides high-performance standards and explore customer satisfaction. The major companies are facing various challenges such as the rising complexity of customer interaction, unable to understand & predict customer behavior, lack of intelligence, and many more. To overcome these challenges the companies are adopting contact center analytics to enhance their customer satisfaction.

The titled segments and sub-section of the market are illuminated below:

by Components (Software, Services), Deployment Mode (On-Premises, On-Demand), Industry Verticals (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government and Defense, Travel and hospitality, Academia and Research, Others), Organizations Size (Large Enterprises, Small and Medium Size Enterprises), Software (Speech Analytics, Cross-Channel Analytics, Predictive Analytics, Performance Analytics, Text Analytics)

Market Trends:
Growing Requirement for Better Customer Experience Management Solutions

The Explosion of Cloud Computing

Rising Demand for Speech and Text Analytics


Development in Social Media Analytics

The Rise in Demand for Real-Time Monitoring and Analytics


Market Drivers:
Growing Requirement for Better Customer Experience Management Solutions

The Explosion of Cloud Computing

Rising Demand for Speech and Text Analytics


Lack of Awareness for Holistic Analytics Approach in Contact Centres

Region Included are: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa

Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), the Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.

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Strategic Points Covered in Table of Content of Global Contact Center Analytics Market:

Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Contact Center Analytics market

Chapter 2: Exclusive Summary – the basic information of the Contact Center Analytics Market.

Chapter 3: Displaying the Market Dynamics- Drivers, Trends and Challenges & Opportunities of the Contact Center Analytics

Chapter 4: Presenting the Contact Center Analytics Market Factor Analysis, Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.

Chapter 5: Displaying the by Type, End User and Region/Country 2015-2020

Chapter 6: Evaluating the leading manufacturers of the Contact Center Analytics market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile

Chapter 7: To evaluate the market by segments, by countries and by Manufacturers/Company with revenue share and sales by key countries in these various regions (2021-2026)

Chapter 8 & 9: Displaying the Appendix, Methodology and Data Source

finally, Contact Center Analytics Market is a valuable source of guidance for individuals and companies.

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